Retningslinjer for frakt

This policy is applicable to domestic orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures we are offering. By ordering from Norellee you accept the policies contained herein.

SHIPPING COSTS
Standard shipping: $7.95

ORDER PROCESSING TIME
Once you have placed your order, please allow 5 working days (Monday-Friday) for your orders to be processed.

ORDER SHIPPING TIME
- Standard Shipping Conditions
With standard delivery, you will usually receive your order within about 5-15 working days after the order has been processed. The price for the Standard Shipping is €4.95, depending on your order. *During the holiday season, manufacturing, shipping and delivery times may take longer than usual.

PRIORITY PROCESSING

If offered, the “Priority Processing” option allows speeding up the production speed by up to 5 business days.

Orders with the “Priority Processing” option chosen are handled ahead of the other orders which allows faster movement within the processing and/or production pipeline.

Important: the “Priority Processing” option does not guarantee a specific final delivery date, and the actual processing time may differ depending on the order volume, time of the year, etc.

Please note that the “Priority Processing” option applies to individual products within an order, not the entire order. If you choose priority processing for a specific item, it will expedite the handling and shipping of that particular product only. This means that other items in your order will be processed according to our standard processing times.

GOODS DELIVERY
1. The Seller’s liability for non-delivery of goods in a situation where the Customer has provided the wrong address is excluded.

2. The ordered goods are delivered to the address provided by the Customer when placing an instruction to launch the Service.

3. The Seller declares that the delivery of the ordered goods will be made by within 30 business days from the date of the contract

4. The customer is obliged to report the lack of delivery of the package no later than 30 days from the date of sending the package.

5. When completing the Order Form and in the e-mail confirming the Order, the Customer is informed about the possible costs of the method of delivery of the Good he chooses.

6. On the page showing the Product description and in the e-mail confirming the Order, the Customer is informed about the possible delivery timeframes of the Product he chooses.

7. After receiving the parcel, the Customer or a third party authorized by him should, as far as possible, carefully check the condition of the packaging (e.g. whether it is damaged, tampering by the unauthorized person, whether the contents of the packaging are intact). In the event of damage or other irregularities, the Customer should, as far as possible, draw up a damage report in the presence of the courier and inform the Seller about this fact. The recommendations indicated above in no way exclude or limit the Customer's rights to make a complaint on the terms set out in the Regulations. The above-described recommended Customer conduct is only to help the Seller in determining the causes and liability for the damage. Failure to draw up a damage report does not limit the possibility of reporting damage to a shipment. The complaint procedure remains unchanged regardless of the application or non-application of the above recommendations.

1603 Capitol Ave, Suite 310 A442 Cheyenne, Wyoming 82001 United States 
(307) 200-2948
info@norellee.com